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Online Payment
Security When you place a web order, industry standard secure socket
layer (SSL) technology is used to encrypt or "scramble" your
information so that no one can read it while your transaction
is being transmitted over the Internet.
Personal Privacy
Protection Your information is not provided, nor sold, to
other parties. You may be
contacted about changes, special offers or
events. Contact Tina if you prefer to be omitted from these
mailings.
A Note About Handcrafted Products
All products
are meticulously handcrafted with great precision
and detail using high quality materials.
If
you are unsatisfied with your
purchase contact Tina to exchange/repair your item. No exchanges
on custom orders including fingerprint items. View here for information
regarding fingerprint orders.
Images Due to variations in the monitor settings, colors
you view on your screen may not exactly match actual item
colors.
Shipping USPS Priority Mail is used for U.S. shipments.
Fingerprint kits are mailed within 5 business days
($12). Other orders are shipped 7-10 business days ($7.50).
Express delivery is available upon
request. Shipping to non-U.S. addresses,
including Canada, for phone orders only. Shipping cost will be
determined by your order.
Methods
of Payment
VISA and
MasterCard.
Gift
Certificates
Order by phone to redeem gift
certificates:
951.506.1982.
Returns/Exchanges
(Non-Custom orders only)
For items purchased
directly from Tina
Steinberg, returns are done in the form of exchanges
within 2 weeks
of receiving your order for items in
their original condition. Delivery
fees are non-refundable. No returns/exchanges for custom
orders. View here for more information regarding
fingerprint orders.
For items purchased from a retail store, the retailer's
return policy applies.
Repair
Warranty 30-day repair
warranty covers hardware, not cover
soft features, ( i.e. leather), natural bead variations
and mistreated products. Time, labor
and material fees are assessed for any items you have owned longer
than 30 days.
Sending
Exchanges/Repairs Package your returned item carefully. You
are responsible for insurance costs, return postage and additional
repair related costs resulting from poor packaging. We are not
responsible for products that are damaged or lost en
route. Contact Tina for the mailing
address.
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FAQ'S ABOUT FINGERPRINT
DESIGNS
General Info: Each piece is
handmade and varies accordingly. Yours will not look exactly like
your friend's, but will look similar. Full price applies for do-over
requests. No refunds are
issued.
How Old Does My Child Need To Be? We
recommend at least six months old, but please keep in mind that
fingerprint ridges may or may not be to your satisfaction no matter
how old your child is. Fingerprint ridge quality has more to do with
the actual fingerprints than the process of taking them.
We do not create unnatural ridges. This being said, we
have had great success with fingerprints, but occasionally there will be someone with subtle
ridges and we like to inform of this
possibility.
What Will My
Pendant Look Like? It will generally look like what you order online, but not
exactly for it depends on your prints, their size and other natural
variations, including depth of prints. Pendants do have a slightly
rustic appearance . For actual size dimensions, contact us.
Is The Kit
Easy? Very! No mixing or baking, nor do you need any
materials of your own. The customer feedback has been, "It's
easier than I thought!". Extra clay can be purchased for $15 plus
ship/tax if you would like to re-attempt your
fingerprints.
How Long Does It Take To Get My Finished
Prints? About 2 weeks after we receive your
impressions.
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